Lithnet Access Manager
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v2.0
v2.0
  • Home
  • What's new in Access Manager v2
  • How does Lithnet Access Manager help prevent lateral movement?
  • Access Manager Editions
  • Licensing
  • Change log
  • Installation
    • Getting started
    • System Requirements
    • Downloads
    • Upgrading from Access Manager v1
    • Installing the Access Manager Server
      • Creating a service account for the Access Manager Service
      • SQL installation options
      • Installing the Access Manager Service
      • High availability options
        • Load balancing Access Manager
        • Installing Access Manager in a Failover Cluster
    • Installing the Access Manager Agent
      • Choosing between the Microsoft and Lithnet agents for LAPS support
      • Installing the Access Manager Agent on Windows
      • Installing the Access Manager Agent on Linux
      • Installing the Access Manager Agent on macOS
  • Configuration
    • Setting up Authentication
      • Setting up authentication with ADFS
      • Setting up authentication with Azure AD
      • Setting up authentication with Okta
      • Setting up smart card authentication
      • Setting up integrated windows authentication
    • Deploying Features
      • Setting up Microsoft LAPS for Active Directory
      • Setting up Microsoft LAPS for Azure Active Directory
      • Setting up Lithnet LAPS
        • Preparing the AMS directory
        • Setting the AMS directory for Lithnet LAPS clients
        • Setting up Lithnet LAPS for Azure AD joined and registered devices
        • Setting up Lithnet LAPS for domain-joined devices
        • Setting up Lithnet LAPS for macOS and Linux
        • Setting up Lithnet LAPS for standalone Windows devices
      • Setting up BitLocker access
      • Setting up JIT for computers
      • Setting up JIT for roles
    • Importing authorization rules
      • Import Microsoft LAPS permissions from Active Directory
      • Importing BitLocker permissions from Active Directory
      • Importing local administrator group membership from domain-joined Windows devices
      • Import mappings from a CSV file
      • Importing rules from the Lithnet LAPS web app
      • Performing an offline discovery of local admins
  • Help and support
    • Frequently asked Questions
    • Troubleshooting
    • Quick start guides
      • Getting started with Windows LAPS and Lithnet Access Manager
      • Getting started with Windows LAPS for Active Directory
      • Getting started with Windows LAPS for Azure Active Directory
    • Support Articles
      • KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error
      • KB000002: Users retain their admin rights after their JIT period expires
      • KB000003: Configuring the Access Manager Agent to manage an account other than 'root' on Linux
      • KB000004: Creating a log file to troubleshoot installation issues with the Access Manager Service
      • KB000005: Access Manager stops working after applying the November 2022 Windows update
      • KB000006: Migrating the Access Manager Database
      • KB000007: Adding JIT groups via Group Policy doesn't work with NTLM Disabled
      • KB000008: AMS is unable to JIT into privileged groups such as Domain Admins
    • Advanced help topics
      • Ports and traffic flows
      • Internet access requirements
      • Access evaluation in Access Manager Service (AMS)
      • Recovering from a lost encryption certificate
      • Script-based authorization
      • Customized auditing with PowerShell notification channels
      • Variables available in audit notification channels
      • Setting up audit templates
      • Backup and Restore
      • Event ID reference
    • PowerShell reference
      • Add-AmsDeviceRegistrationKeyGroup
      • Add-AmsGroupMember
      • Export-AmsServerDiagnostics
      • Get-AmsActiveDirectoryJitOptions
      • Get-AmsComputerAuthorizationRule
      • Get-AmsDevice
      • Get-AmsDeviceRegistrationKey
      • Get-AmsGroup
      • Get-AmsGroupMembers
      • Get-AmsHostConfig
      • Get-AmsJitSchedulerJob
      • Get-AmsLocalAdminPassword
      • Get-AmsLocalAdminPasswordHistory
      • Get-AmsRoleAuthorizationRule
      • New-AmsComputerAuthorizationRule
      • New-AmsDeviceRegistrationKey
      • New-AmsGroup
      • New-AmsRoleAuthorizationRule
      • Remove-AmsComputerAuthorizationRule
      • Remove-AmsDevice
      • Remove-AmsDeviceRegistrationKey
      • Remove-AmsDeviceRegistrationKeyGroup
      • Remove-AmsGroup
      • Remove-AmsGroupMember
      • Remove-AmsJitSchedulerJob
      • Remove-AmsRoleAuthorizationRule
      • Set-AmsActiveDirectoryJitOptions
      • Set-AmsComputerAuthorizationRule
      • Set-AmsDevice
      • Set-AmsDeviceRegistrationKey
      • Set-AmsGroup
      • Set-AmsHostConfig
      • Set-AmsRoleAuthorizationRule
    • Application help pages
      • Access Manager Directory configuration page
      • Access Manager Directory Devices page
      • Access Manager Directory Groups page
      • Lithnet LAPS configuration page (Access Manager Directory)
      • Access Manager Directory Registration Keys page
      • Lithnet LAPS configuration page (Active Directory)
      • Microsoft LAPS configuration page
      • Active Directory configuration page
      • Auditing page
      • Authentication configuration page
      • Computer authorization rules page
      • Role authorization rules page
      • Azure Active Directory configuration page
      • BitLocker configuration page
      • Database configuration page
      • Effective access page
      • Email configuration page
      • IP Address detection configuration page
      • Just-in-time access configuration page
      • Licensing configuration page
      • Rate limit configuration page
      • Host configuration page
      • User interface configuration page
      • Security page
    • Getting Support
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  • Summary
  • Cause
  • Resolution
  • Step 1: Validate server-side API host name
  • Step 2: Validate client-side configuration

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KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error

PreviousSupport ArticlesNextKB000002: Users retain their admin rights after their JIT period expires

Last updated 2 years ago

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Summary

The Lithnet Access Manager agent may show the following error message in the agent log file

LithnetAccessManagerAgent[909131]: Lithnet.AccessManager.Agent.LinuxLapsAgent[1006] The LAPS agent process encountered an error
Lithnet.AccessManager.Agent.ApiException: The API call failed with HTTP status Unauthorized:Unauthorized. The API returned error code 'token-validation-failed'

The server will show a corresponding error message in the access-manager-api.log file

|ERROR|Lithnet.AccessManager.Api.ApiErrorResponseProvider|The security token failed the validation process

Microsoft.IdentityModel.Tokens.SecurityTokenInvalidAudienceException: IDX10214: Audience validation failed. Audiences: 'System.String'. Did not match: validationParameters.ValidAudience: 'System.String' or validationParameters.ValidAudiences: 'System.String'.

Cause

This issue occurs because the hostname configured as the API host name on the server, differs from the host name provider at agent registration time

Resolution

Step 1: Validate server-side API host name

To resolve this issue, first check that the API host name field is correct on the server side.

Step 2: Validate client-side configuration

On the client side, ensure the matching name has been specified during the setup process.

Linux

Run the following command to repeat the setup process, and provide the correct hostname

/opt/LithnetAccessManagerAgent/Lithnet.AccessManager.Agent --setup

macOS

Run the following command to repeat the setup process, and provide the correct hostname

/Applications/LithnetAccessManagerAgent/Lithnet.AccessManager.Agent --setup

Windows

Run the following command to repeat the setup process, and provide the correct hostname

"C:\Program Files\Lithnet\Access Manager Agent\Lithnet.AccessManager.Agent.exe" --setup