# Support Articles

- [KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error](/ams/help-and-support/support-articles/kb000001.md)
- [KB000002: Users retain their admin rights after their JIT period expires](/ams/help-and-support/support-articles/kb000002.md)
- [KB000003: Configuring the Access Manager Agent to manage an account other than 'root' on Linux](/ams/help-and-support/support-articles/kb000003.md)
- [KB000004: Creating a log file to troubleshoot installation issues with the Access Manager Service](/ams/help-and-support/support-articles/kb000004.md)
- [KB000005: Access Manager stops working after applying the November 2022 Windows update](/ams/help-and-support/support-articles/kb000005.md)
- [KB000006: Migrating the Access Manager Database](/ams/help-and-support/support-articles/kb000006.md)
- [KB000007: Adding JIT groups via Group Policy doesn't work with NTLM Disabled](/ams/help-and-support/support-articles/kb000007.md)
- [KB000008: AMS is unable to JIT into privileged groups such as Domain Admins](/ams/help-and-support/support-articles/kb000008.md)
- [KB000009: Access Manager may return an out-of-date LAPS password, or no password at all](/ams/help-and-support/support-articles/kb000009.md)
- [KB000010: The Access Manager agents fail to register on macOS 15 (Sequoia)](/ams/help-and-support/support-articles/kb000010.md)
- [KB000011: Users report delays in obtaining just-in-time access via AD](/ams/help-and-support/support-articles/kb000011.md)
- [KB000012: Troubleshooting Windows authentication in the Access Manager Web App](/ams/help-and-support/support-articles/kb000012.md)
- [KB000013: Access Manager cannot be installed on Windows Server 2016 with TLS 1.0 disabled](/ams/help-and-support/support-articles/kb000013.md)