Lithnet Access Manager
PricingRequest a trial or quoteDownloads
v1.0
v1.0
  • Home
  • How does Access Manager help prevent lateral movement
  • Access Manager Editions
  • Licensing
  • Change log
  • Installation
    • Downloads
    • Creating a service account for the Access Manager service
    • Choosing between the Microsoft and Lithnet agents for LAPS support
    • Installing Access Manager
      • Access Manager Agent
      • Access Manager Service
  • Configuration
    • Setting up Authentication
      • Setting up smart card authentication
      • Setting up authentication with ADFS
      • Setting up authentication with Azure AD
      • Setting up authentication with Okta
    • Deploying features
      • Setting up Microsoft LAPS
      • Setting up Bitlocker access
      • Setting up Just-in-Time access
      • Setting up password encryption and history
      • Installing in a Failover Cluster
      • Integrated Windows authentication
    • Importing authorization rules
      • Importing BitLocker permissions
      • Importing local administrators group membership
      • Importing Microsoft LAPS permissions
      • Importing mappings from a CSV file
      • Importing rules from Lithnet LAPS web app
  • Help & Support
    • Frequently asked Questions
    • Troubleshooting
    • Getting Support
  • Advanced help
    • Advanced help topics
      • Access evaluation in Access Manager Service (AMS)
      • Performing an offline discovery of local admins
      • Script-based authorization
      • Backing up Access Manager
      • Recovering from a lost encryption certificate private key
    • Application help pages
      • Active Directory
      • Audit variables
      • Auditing Page
      • Auditing scripts
      • Authentication Provider
      • Authorization Page
      • BitLocker Page
      • Effective Access Page
      • SMTP Server Settings
      • High Availability Page
      • Proxy Settings
      • Jit Access Page
      • Licensing-Page
      • Local Admin Passwords Page
      • Rate Limits Page
      • User Interface Page
      • Web Hosting Page
Powered by GitBook
On this page

Was this helpful?

  1. Help & Support

Getting Support

PreviousTroubleshootingNextAdvanced help topics

Last updated 2 years ago

Was this helpful?

If you are having a problem with your setup, or think you may have found a bug, we're here to help. We ask that you follow this process before logging a new issue.

Firstly, have a look at your. AMS has a very robust logging system and the reason for the problem may be clearly articulated in the log files.

Search through these help pages, and read the to see if your issue has already been addressed. Search through the to see if someone has had a similar problem to yours.

If you're unable to find an answer to your problem, then we ask that you raise a new issue here on Github. This helps us keep track of requests and to triage problems appropriately.

Please describe the problem in as much detail as possible. If you can, provide screen shots of the issue. Ensure you have captured the from the time of the event. These logs may contain sensitive information about your environment, so don't upload them to the issue unless you are confident of their contents. If we need to see the log files, we will provide you an email address to send them to once your issue has been triaged.

log files
Frequently asked questions
existing issues
log files
Create a new issue