Lithnet Access Manager
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v1.0
v1.0
  • Home
  • How does Access Manager help prevent lateral movement
  • Access Manager Editions
  • Licensing
  • Change log
  • Installation
    • Downloads
    • Creating a service account for the Access Manager service
    • Choosing between the Microsoft and Lithnet agents for LAPS support
    • Installing Access Manager
      • Access Manager Agent
      • Access Manager Service
  • Configuration
    • Setting up Authentication
      • Setting up smart card authentication
      • Setting up authentication with ADFS
      • Setting up authentication with Azure AD
      • Setting up authentication with Okta
    • Deploying features
      • Setting up Microsoft LAPS
      • Setting up Bitlocker access
      • Setting up Just-in-Time access
      • Setting up password encryption and history
      • Installing in a Failover Cluster
      • Integrated Windows authentication
    • Importing authorization rules
      • Importing BitLocker permissions
      • Importing local administrators group membership
      • Importing Microsoft LAPS permissions
      • Importing mappings from a CSV file
      • Importing rules from Lithnet LAPS web app
  • Help & Support
    • Frequently asked Questions
    • Troubleshooting
    • Getting Support
  • Advanced help
    • Advanced help topics
      • Access evaluation in Access Manager Service (AMS)
      • Performing an offline discovery of local admins
      • Script-based authorization
      • Backing up Access Manager
      • Recovering from a lost encryption certificate private key
    • Application help pages
      • Active Directory
      • Audit variables
      • Auditing Page
      • Auditing scripts
      • Authentication Provider
      • Authorization Page
      • BitLocker Page
      • Effective Access Page
      • SMTP Server Settings
      • High Availability Page
      • Proxy Settings
      • Jit Access Page
      • Licensing-Page
      • Local Admin Passwords Page
      • Rate Limits Page
      • User Interface Page
      • Web Hosting Page
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  • Logs
  • Access Manager Service
  • Access Manager Agent
  • Configuration Tool

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  1. Help & Support

Troubleshooting

Logs

The first step of any troubleshooting endeavor is check in the Access Manager log files. These contain information about errors and other important events.

Access Manager Service

The Access Manager Service has two log files.

access-manager-service.log Contains events from the core access manager service, including diagnostic information on access requests and authorization results.

access-manager-jitworker.log Contains events from the JIT worker service, which is responsible for creating and deleting JIT groups for computer objects when this feature is enabled.

These logs are located in %ProgramFiles%\Lithnet\Access Manager Service\Logs

Access Manager Agent

The Access Manager Agent log files are located in %ProgramFiles%\Lithnet\Access Manager Agent\Logs

Configuration Tool

The configuration UI also has a log file to keep track of any issues encountered in the tool itself. The log file is called access-manager-ui.log and is located in %ProgramFiles%\Lithnet\Access Manager Service\Logs

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Last updated 2 years ago

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