Lithnet Access Manager
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v3.0
v3.0
  • Home
  • How does Lithnet Access Manager help prevent lateral movement?
  • Access Manager Editions
  • Licensing
  • What's new in Access Manager v3
  • Change log
  • Installation
    • Getting started
    • System Requirements
    • Downloads
    • Upgrading from Access Manager v1
    • Upgrading from Access Manager v2
      • Considerations for migrating from Access Manager v2
    • Installing the Access Manager Server
      • Creating a service account for the Access Manager Service
      • SQL installation options
      • Installing the Access Manager Service
      • High availability options
        • Load balancing Access Manager
    • Installing the Access Manager Agent
      • Enabling agent support on the AMS server
      • Installing the Access Manager Agent on Windows
      • Installing the Access Manager Agent on Linux
      • Installing the Access Manager Agent on macOS
  • Configuration
    • Setting up Authentication
      • Setting up authentication with ADFS
      • Setting up authentication with Microsoft Entra ID
      • Setting up authentication with Okta
      • Setting up smart card authentication
      • Setting up integrated windows authentication
    • Deploying Features
      • Setting up RapidLAPS
      • LAPS
        • Setting up Microsoft LAPS for Active Directory
        • Setting up Microsoft LAPS for Entra
        • Setting up Lithnet LAPS
      • Just-in-time Authentication (JIT)
        • Setting up JIT for computers
        • Setting up JIT for roles
      • Setting up BitLocker access
        • Setting up access to BitLocker keys stored in Active Directory
        • Setting up BitLocker recovery key backup and access using the Access Manager Agent
    • Importing authorization rules
      • Import Microsoft LAPS permissions from Active Directory
      • Importing BitLocker permissions from Active Directory
      • Importing local administrator group membership from domain-joined Windows devices
      • Import mappings from a CSV file
      • Performing an offline discovery of local admins
  • Help and support
    • Frequently asked Questions
    • Troubleshooting
    • Quick start guides
      • Getting started with Windows LAPS and Lithnet Access Manager
      • Getting started with Windows LAPS for Active Directory
      • Getting started with Windows LAPS for Microsoft Entra
      • Getting started with RapidLAPS
    • Product lifecycle
    • Choosing between the Lithnet and Microsoft agent for LAPS
    • Support Articles
      • KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error
      • KB000002: Users retain their admin rights after their JIT period expires
      • KB000003: Configuring the Access Manager Agent to manage an account other than 'root' on Linux
      • KB000004: Creating a log file to troubleshoot installation issues with the Access Manager Service
      • KB000005: Access Manager stops working after applying the November 2022 Windows update
      • KB000006: Migrating the Access Manager Database
      • KB000007: Adding JIT groups via Group Policy doesn't work with NTLM Disabled
      • KB000008: AMS is unable to JIT into privileged groups such as Domain Admins
      • KB000009: Access Manager may return an out-of-date LAPS password, or no password at all
      • KB000010: The Access Manager agents fail to register on macOS 15 (Sequoia)
      • KB000011: Users report delays in obtaining just-in-time access via AD
      • KB000012: Troubleshooting Windows authentication in the Access Manager Web App
      • KB000013: Access Manager cannot be installed on Windows Server 2016 with TLS 1.0 disabled
    • Advanced help topics
      • Creating an Entra app registration or Access Manager
      • Setting up agent policies
      • Managing word lists
      • Password history retention
      • Ports and traffic flows
      • Internet access requirements
      • Access evaluation in Access Manager Service (AMS)
      • Recovering from a lost encryption certificate
      • Script-based authorization
      • Customized auditing with PowerShell notification channels
      • Variables available in audit notification channels
      • Setting up audit templates
      • Backup and Restore
      • Event ID reference
      • Group policy configuration
    • PowerShell reference
      • Add-AmsDeviceRegistrationKeyGroup
      • Add-AmsGroupMember
      • Add-AmsIdpClaimMapping
      • Clear-AmsIdpClaimMapping
      • Export-AmsServerDiagnostics
      • Get-AmsActiveDirectoryJitOptions
      • Get-AmsActiveDirectoryJitGroupCreationRule
      • Get-AmsComputerAuthorizationRule
      • Get-AmsDevice
      • Get-AmsDeviceRegistrationKey
      • Get-AmsFveRecoveryKey
      • Get-AmsGroup
      • Get-AmsGroupMembers
      • Get-AmsHostConfig
      • Get-AmsIdpClaimMapping
      • Get-AmsJitSchedulerJob
      • Get-AmsLocalAdminPassword
      • Get-AmsLocalAdminPasswordHistory
      • Get-AmsRoleAuthorizationRule
      • Get-AmsServiceConfig
      • New-AmsActiveDirectoryJitGroupCreationRule
      • New-AmsComputerAuthorizationRule
      • New-AmsDeviceRegistrationKey
      • New-AmsGroup
      • New-AmsRoleAuthorizationRule
      • Remove-AmsActiveDirectoryJitGroupCreationRule
      • Remove-AmsComputerAuthorizationRule
      • Remove-AmsDevice
      • Remove-AmsDeviceRegistrationKey
      • Remove-AmsDeviceRegistrationKeyGroup
      • Remove-AmsGroup
      • Remove-AmsGroupMember
      • Remove-AmsJitSchedulerJob
      • Remove-AmsRoleAuthorizationRule
      • Set-AmsActiveDirectoryJitGroupCreationRule
      • Set-AmsActiveDirectoryJitOptions
      • Set-AmsComputerAuthorizationRule
      • Set-AmsDevice
      • Set-AmsDeviceRegistrationKey
      • Set-AmsGroup
      • Set-AmsHostConfig
      • Set-AmsRoleAuthorizationRule
      • Set-AmsServiceConfig
    • Application help pages
      • Host configuration page
      • App Configuration
        • AMS License configuration page
        • Authentication configuration page
        • Email configuration page
        • Rate limit configuration page
        • IP Address detection configuration page
        • User interface configuration page
        • Auditing page
        • Security page
        • Database configuration page
      • Access Manager Agent
        • Access Manager Agent - Agent registration page
        • Agent Policies
          • Access Manager Agent - Windows polices page
          • Access Manager Agent - macOS polices page
          • Access Manager Agent - Linux polices page
          • Access Manager Agent - Legacy AMSv2 policies page
        • Access Manager Agent - Password settings page
        • Access Manager Agent - Devices page
        • Access Manager Agent - Groups page
      • Directory Configuration
        • Active Directory configuration page
          • Microsoft LAPS configuration page
          • Lithnet LAPS configuration page (Active Directory)
          • Just-in-time access configuration page
          • BitLocker configuration page
        • Microsoft Entra configuration page
      • Authorization Rules
        • Computer authorization rules page
        • Role authorization rules page
      • Effective access page
    • Getting Support
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  • Troubleshooting
  • Community edition users
  • Enterprise edition customers

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  1. Help and support

Getting Support

PreviousEffective access page

Last updated 11 months ago

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Troubleshooting

If you are having a problem with your setup, or think you may have found a bug, we're here to help. We ask that you follow this process before logging a new issue.

Firstly, have a look at your . AMS has a very robust logging system and the reason for the problem may be clearly articulated in the log files.

Search through these help pages, and read the to see if your issue has already been addressed. You can also search through the to see if someone has had a similar problem to yours.

Community edition users

Community edition users are supported through our GitHub community of specialists and fellow Access Manager users.

If you're unable to find your answer to your problem using the troubleshooting process described above, then you can in the GitHub issue tracker.

Please describe the problem in as much detail as possible. If you can, provide screenshots of the issue. Ensure you have captured the from the time of the event. These logs may contain sensitive information about your environment, so don't upload them to the issue unless you are confident of their contents. If we need to see the log files, we will provide you an email address to send them to once your issue has been triaged.

Enterprise edition customers

Enterprise edition customers can log their issues directly into the using their assigned login details.

log files
Frequently asked questions
existing issues list
create a new issue
log files
Lithnet support system