Getting Support
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If you are having a problem with your setup, or think you may have found a bug, we're here to help. We ask that you follow this process before logging a new issue.
Firstly, have a look at your . AMS has a very robust logging system and the reason for the problem may be clearly articulated in the log files.
Search through these help pages, and read the to see if your issue has already been addressed. You can also search through the to see if someone has had a similar problem to yours.
Community edition users are supported through our GitHub community of specialists and fellow Access Manager users.
If you're unable to find your answer to your problem using the troubleshooting process described above, then you can in the GitHub issue tracker.
Please describe the problem in as much detail as possible. If you can, provide screenshots of the issue. Ensure you have captured the from the time of the event. These logs may contain sensitive information about your environment, so don't upload them to the issue unless you are confident of their contents. If we need to see the log files, we will provide you an email address to send them to once your issue has been triaged.
Enterprise edition customers can log their issues directly into the using their assigned login details.