# Getting Support ## Troubleshooting If you are having a problem with your setup, or think you may have found a bug, we're here to help. We ask that you follow this process before logging a new issue. Firstly, have a look at your [log files](https://docs.lithnet.io/ams/help-and-support/troubleshooting). AMS has a very robust logging system and the reason for the problem may be clearly articulated in the log files. Search through these help pages, and read the [Frequently asked questions](https://docs.lithnet.io/ams/help-and-support/frequently-asked-questions) to see if your issue has already been addressed. You can also search through the [existing issues list](https://github.com/lithnet/access-manager/issues) to see if someone has had a similar problem to yours. ## Community edition users Community edition users are supported through our GitHub community of specialists and fellow Access Manager users. If you're unable to find your answer to your problem using the troubleshooting process described above, then you can [create a new issue](https://github.com/lithnet/access-manager/issues/new) in the GitHub issue tracker. Please describe the problem in as much detail as possible. If you can, provide screenshots of the issue. Ensure you have captured the [log files](https://docs.lithnet.io/ams/help-and-support/troubleshooting) from the time of the event. These logs may contain sensitive information about your environment, so don't upload them to the issue unless you are confident of their contents. If we need to see the log files, we will provide you an email address to send them to once your issue has been triaged. ## Enterprise edition customers Enterprise edition customers can log their issues directly into the [Lithnet support system](https://lithnet.zendesk.com) using their assigned login details. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.lithnet.io/ams/help-and-support/getting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.