Lithnet Access Manager
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v3.0
v3.0
  • Home
  • How does Lithnet Access Manager help prevent lateral movement?
  • Access Manager Editions
  • Licensing
  • What's new in Access Manager v3
  • Change log
  • Installation
    • Getting started
    • System Requirements
    • Downloads
    • Upgrading from Access Manager v1
    • Upgrading from Access Manager v2
      • Considerations for migrating from Access Manager v2
    • Installing the Access Manager Server
      • Creating a service account for the Access Manager Service
      • SQL installation options
      • Installing the Access Manager Service
      • High availability options
        • Load balancing Access Manager
    • Installing the Access Manager Agent
      • Enabling agent support on the AMS server
      • Installing the Access Manager Agent on Windows
      • Installing the Access Manager Agent on Linux
      • Installing the Access Manager Agent on macOS
  • Configuration
    • Setting up Authentication
      • Setting up authentication with ADFS
      • Setting up authentication with Microsoft Entra ID
      • Setting up authentication with Okta
      • Setting up smart card authentication
      • Setting up integrated windows authentication
    • Deploying Features
      • Setting up RapidLAPS
      • LAPS
        • Setting up Microsoft LAPS for Active Directory
        • Setting up Microsoft LAPS for Entra
        • Setting up Lithnet LAPS
      • Just-in-time Authentication (JIT)
        • Setting up JIT for computers
        • Setting up JIT for roles
      • Setting up BitLocker access
        • Setting up access to BitLocker keys stored in Active Directory
        • Setting up BitLocker recovery key backup and access using the Access Manager Agent
    • Importing authorization rules
      • Import Microsoft LAPS permissions from Active Directory
      • Importing BitLocker permissions from Active Directory
      • Importing local administrator group membership from domain-joined Windows devices
      • Import mappings from a CSV file
      • Performing an offline discovery of local admins
  • Help and support
    • Frequently asked Questions
    • Troubleshooting
    • Quick start guides
      • Getting started with Windows LAPS and Lithnet Access Manager
      • Getting started with Windows LAPS for Active Directory
      • Getting started with Windows LAPS for Microsoft Entra
      • Getting started with RapidLAPS
    • Product lifecycle
    • Choosing between the Lithnet and Microsoft agent for LAPS
    • Support Articles
      • KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error
      • KB000002: Users retain their admin rights after their JIT period expires
      • KB000003: Configuring the Access Manager Agent to manage an account other than 'root' on Linux
      • KB000004: Creating a log file to troubleshoot installation issues with the Access Manager Service
      • KB000005: Access Manager stops working after applying the November 2022 Windows update
      • KB000006: Migrating the Access Manager Database
      • KB000007: Adding JIT groups via Group Policy doesn't work with NTLM Disabled
      • KB000008: AMS is unable to JIT into privileged groups such as Domain Admins
      • KB000009: Access Manager may return an out-of-date LAPS password, or no password at all
      • KB000010: The Access Manager agents fail to register on macOS 15 (Sequoia)
      • KB000011: Users report delays in obtaining just-in-time access via AD
      • KB000012: Troubleshooting Windows authentication in the Access Manager Web App
      • KB000013: Access Manager cannot be installed on Windows Server 2016 with TLS 1.0 disabled
    • Advanced help topics
      • Creating an Entra app registration or Access Manager
      • Setting up agent policies
      • Managing word lists
      • Password history retention
      • Ports and traffic flows
      • Internet access requirements
      • Access evaluation in Access Manager Service (AMS)
      • Recovering from a lost encryption certificate
      • Script-based authorization
      • Customized auditing with PowerShell notification channels
      • Variables available in audit notification channels
      • Setting up audit templates
      • Backup and Restore
      • Event ID reference
      • Group policy configuration
    • PowerShell reference
      • Add-AmsDeviceRegistrationKeyGroup
      • Add-AmsGroupMember
      • Add-AmsIdpClaimMapping
      • Clear-AmsIdpClaimMapping
      • Export-AmsServerDiagnostics
      • Get-AmsActiveDirectoryJitOptions
      • Get-AmsActiveDirectoryJitGroupCreationRule
      • Get-AmsComputerAuthorizationRule
      • Get-AmsDevice
      • Get-AmsDeviceRegistrationKey
      • Get-AmsFveRecoveryKey
      • Get-AmsGroup
      • Get-AmsGroupMembers
      • Get-AmsHostConfig
      • Get-AmsIdpClaimMapping
      • Get-AmsJitSchedulerJob
      • Get-AmsLocalAdminPassword
      • Get-AmsLocalAdminPasswordHistory
      • Get-AmsRoleAuthorizationRule
      • Get-AmsServiceConfig
      • New-AmsActiveDirectoryJitGroupCreationRule
      • New-AmsComputerAuthorizationRule
      • New-AmsDeviceRegistrationKey
      • New-AmsGroup
      • New-AmsRoleAuthorizationRule
      • Remove-AmsActiveDirectoryJitGroupCreationRule
      • Remove-AmsComputerAuthorizationRule
      • Remove-AmsDevice
      • Remove-AmsDeviceRegistrationKey
      • Remove-AmsDeviceRegistrationKeyGroup
      • Remove-AmsGroup
      • Remove-AmsGroupMember
      • Remove-AmsJitSchedulerJob
      • Remove-AmsRoleAuthorizationRule
      • Set-AmsActiveDirectoryJitGroupCreationRule
      • Set-AmsActiveDirectoryJitOptions
      • Set-AmsComputerAuthorizationRule
      • Set-AmsDevice
      • Set-AmsDeviceRegistrationKey
      • Set-AmsGroup
      • Set-AmsHostConfig
      • Set-AmsRoleAuthorizationRule
      • Set-AmsServiceConfig
    • Application help pages
      • Host configuration page
      • App Configuration
        • AMS License configuration page
        • Authentication configuration page
        • Email configuration page
        • Rate limit configuration page
        • IP Address detection configuration page
        • User interface configuration page
        • Auditing page
        • Security page
        • Database configuration page
      • Access Manager Agent
        • Access Manager Agent - Agent registration page
        • Agent Policies
          • Access Manager Agent - Windows polices page
          • Access Manager Agent - macOS polices page
          • Access Manager Agent - Linux polices page
          • Access Manager Agent - Legacy AMSv2 policies page
        • Access Manager Agent - Password settings page
        • Access Manager Agent - Devices page
        • Access Manager Agent - Groups page
      • Directory Configuration
        • Active Directory configuration page
          • Microsoft LAPS configuration page
          • Lithnet LAPS configuration page (Active Directory)
          • Just-in-time access configuration page
          • BitLocker configuration page
        • Microsoft Entra configuration page
      • Authorization Rules
        • Computer authorization rules page
        • Role authorization rules page
      • Effective access page
    • Getting Support
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  • Logs
  • Access Manager Service
  • Access Manager Agent
  • Configuration Tool

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  1. Help and support

Troubleshooting

Logs

The first step of any troubleshooting endeavor is check in the Access Manager log files. These contain information about errors and other important events.

Access Manager Service

The Access Manager Service has several log files.

access-manager-webapp.log Contains events from the Access Manager web app, including information on access requests and authorization results.

access-manager-api.log Contains events from the Access Manager API, including things like device authentication, registration and password updates.

access-manager-service.log Contains events from the core access manager service, the scheduler, RPC interface, and worker services.

access-manager-jitworker.log Contains events from the JIT worker service, which is responsible for creating and deleting JIT groups for computer objects when this feature is enabled.

These logs are located in %ProgramFiles%\Lithnet\Access Manager Service\Logs

Access Manager Agent

The Access Manager Agent log files are located in %ProgramFiles%\Lithnet\Access Manager Agent\Logs

Configuration Tool

The configuration UI also has a log file to keep track of any issues encountered in the tool itself. The log file is called access-manager-ui.log and is located in %ProgramFiles%\Lithnet\Access Manager Service\Logs

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Last updated 11 months ago

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