KB000001: The Access Manager Agent cannot connect and logs a token-validation-failed error
Summary
The Lithnet Access Manager agent may show the following error message in the agent log file
The server will show a corresponding error message in the access-manager-api.log
file
Cause
This issue occurs because the hostname configured as the External host name
on the server, differs from the host name provider at agent registration time
Resolution
Step 1: Validate server-side external host name
To resolve this issue, first check that the External host name
field is correct on the server side.
Step 2: Validate client-side configuration
On the client side, ensure the matching name has been specified during the setup process.
Linux
Run the following command to repeat the setup process, and provide the correct hostname
macOS
Run the following command to repeat the setup process, and provide the correct hostname
Windows
Run the following command to repeat the setup process, and provide the correct hostname
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